Insurance

The limit of exposure accepted by Tri Bike Transfer is noted at a maximum of $2500 in the event of a loss per bike.

Shipping

TriBikeTransfer will be shipping your bike fully assembled to and from your event, with the exception of the front wheel which is removed and put into a wheel bag and on some longer events where both wheels and the seat is removed. The bikes will be secured in the transport vehicle. The bikes will be securely packed. We do not make any adjustments to any part of your bike and advise customers to check and readjust bikes before your events. TriBikeTransfer will not be held responsible for pre transport damage or faults to bikes.  You must ensure all items that can fall off during transport are removed prior to dropping your bike off.  This may include, but not be limited to, things such as computers, bottles, loose item in non closing or zippered cases, etc.

TriBikeTransfer will not transport bikes with disc wheels.  You must remove the disc wheel and replace it with a spoked wheel.  If you want TriBikeTransfer to transport your disc wheel, you will need to include this in the options during ordering.  The disc wheel can then be dropped off at the same time as the bike but must be in its own wheel bag.

If you choose the option of having a small bag transported at the same time as your bike, the bag must be no bigger than 15L and close via draw string, buckles or zippers.  TriBikeTransfer will not accept bags such as plastic shopping bags, etc.

Shipping Times

TriBikeTransfer will try to ensure that all our shipping and delivery times will be made without fail. In the event of serious accidents or extreme circumstances, TriBikeTransfer intends to complete the shipping to their best of their ability and each customer will be notified. There will be no refunds given in the event of transport times being delayed.  On the return from the event bikes must be picked up within 3 days of the return date.  Without prior notice any bikes left at bike shops for more than 5 days will be charged the standard storage fee of the partner bike shop.  This fee will need to be paid to the bike shop prior to collecting the bike.

Refund / Cancellation

In the event of a cancellation or request for refund, each customer must contact TriBikeTransfer directly with a valid reason for the refund. It is up to the discretion of TriBikeTransfer to agree to refunds.  No refunds will be given for cancellations or no shows within 30 days prior to an event.   In the event of a refund there will be a $25 booking fee retained by TriBikeTransfer.  If the minimum number of bookings is not reached for any of the events listed, TriBikeTransfer has the right to cancel any bookings. This will only be in severe circumstances and each customer will be given sufficient notice of 4 weeks minimum prior to your event.

Privacy Policy

We are committed to protecting your privacy in all aspects of our business and we hope you will take the time to read this policy.

At different stages of interacting with TriBikeTransfer you must provide information such as name, phone number, e-mail address, etc so that we may reply to your question or contact you with further details. This information is necessary for us to process your order, to notify you of your order status, and to fulfil orders. We do not provide any personal information, such as your e-mail address or billing information, to any third party.

We may use your Order Information to occasionally notify you about important changes to this policy, our terms and conditions, changes on our website, new features, or special offers that you may find useful.

The TriBikeTransfer website have security measures in place to protect the loss, misuse, and alteration of the information under our control. When you place orders or access your account information, all of the customer data we collect is similarly protected against unauthorized access.

Electronic Communications

When you visit TriBikeTransfer or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TriBikeTransfer and protected by international copyright laws with the exception of other organisations logos.

Trademarks

TriBikeTransfer trademarks and trade dress may not be used in connection with any product or service that is not TriBikeTransfer, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TriBikeTransfer . All other trademarks not owned by TriBikeTransfer or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tri Bike Transfer or its subsidiaries.

Reviews, Comments and other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. TriBikeTransfer reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.  TriBikeTransfer has the right but not the obligation to monitor and edit or remove any activity or content. TriBikeTransfer takes no responsibility and assumes no liability for any content posted by you or any third party.

Disclaimer of Warranties and Limitation of Liability

TriBikeTransfer makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, TriBikeTransfer disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TriBikeTransfer will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. You expressly agree that your use of this site is at your sole risk.

Site Policies, Modification and Severability

These policies also govern your visit to TriBikeTransfer . We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.